If you receive an incorrect product or experience a quality issue, you must report it within 24 hours of delivery, along with photos and videos. Depending on the circumstances, we may offer a refund for the product. Alternatively, we may provide a replacement or a different gift of equal value. All resolutions will be handled on a case-by-case basis at our sole discretion.
To request an order cancellation, you must contact us via email or phone at least 24 hours before the scheduled delivery date. Our team will review your request and respond accordingly.
Same-day cancellation requests (on the day of delivery) are not eligible for a refund.
Approved refunds will be processed only through the original mode of payment.
Refund processing may take up to 2 weeks.
A 5% transaction fee may be deducted from the refund amount for approved cancellations.
If you believe your payment was unauthorized or your card was used fraudulently, kindly notify us within 48 hours of the transaction by emailing info@flowerstationdubai.com or calling +971 58 890 7788. We will promptly investigate and may issue a full or partial refund where appropriate. Failure to report within 48 hours may limit our ability to resolve the issue directly. This policy does not affect your statutory rights or your ability to contact your card issuer.
Customer Reviews
Caroline Hughes
★★★★★
Omg I honest can’t thank you enough! My wedding bouquet is perfect I’ve never seen anything so pretty! I can’t recommend you enough!!
Service was amazing, sent pics and spoke to me a lot before making it perfect for me with matching boutonnières for the men!
Thank you so much 💕💕💕💐💐💐👰🏼♀️
Heba Afana
★★★★★
This was my first order from Flower Station Dubai and they did not disappoint. Their customer service time response & treatment was nice and quick on whatsapp, I ordered a customized message frame with dried flowers. They even finished the order sooner than what the website mentioned. Delivery was smooth and the gift was loved by the recipient!
arun mathew
★★★★★
Delightful experience with Flower Station. The flowers were gorgeous and freah, and the quick delivery was a pleasant surprise. Highly recommend for beautiful blooms and excellent service.
sanz Sana
★★★★★
I would Recommend Flower Station to anyone who wants to gift their loved ones, they respond quicker, communication and Planning delivery is easy with these guys.
Would come back to them again in future.
Khym Evangelista
★★★★★
Bought flowers for my mom's birthday. Ordered in the morning and it got delivered before noon. Great service and very nice staff. Would order again, thank you!
Tamam Shishnieh
★★★★★
Very accurate, punctual, and kind service.
Flowers there are royal and they make beautiful designs.
Jérémie Bougault
★★★★★
I contacted the staff to make a buttonhole for a wedding. the team is very professional, ultra responsive! and I am more than happy with the result! I recommend +++
Jennelyn Perez
★★★★★
Got my surprise birthday flower fromt his shop and it really made my day the delivery guy is so respectful and kind.,thank you my dearest friend trixie babe😘😘
John Bagust
★★★★★
Ordered flowers from another country and they were able to deliver the perfect bouquet on time. Thw flowers were amazing! They even were able to confirm to me when the delivery was done. Amazing service
Nahida Al Azem
★★★★★
The flowers were very fresh and beautiful, packaging if also good they were watered in a special way, and thanks for the delivery people very professional, pleased with your service
tanya DV
★★★★★
Really pleased with the fast & professional service! Thank you! i ordered earlier today and received my order with time to spare. The corsage is beautiful!
maureen smith
★★★★★
I love this company
Never been disappointed with anything I’ve purchased
They bend over backwards to help you if there is a problem like I forgot to sign my card after ordering and they did it for me
Recommend them %100
Maureen smith
Elena Bucciero
★★★★★
Extraordinary efficiency and excellent service! To learn from and to be inspired! Thank you so much! You have made our day!
Ashton Henri Scharneck
★★★★★
Fantastic service with speedy and efficient administration & correspondence by Ashish. Product quality was sublime and made for a lovely long distance Valentines surprise. 10/10 would use again!
Victor D Latso
★★★★★
Fantastic service, very quick and very nice! I am very glad that I chose them! The pricing is very reasonable for any budget and they were in contact with me throughout the process with helpful advice and great service! Thank you!
Adel Alghwayeen
★★★★★
Thank you for making our anniversary extra special with the amazing quality and beautiful arrangement, the excellent service and on-time delivery of the flowers bouquet we ordered. You will be the one and only station for my flowers order.Keep up the good job.
Khojimurot Abdunabiev
★★★★★
Purchased box of beautiful red rose collection with chocolates and it was one of best birthday gift ever I have ever think of. Birthday girl loved it!!! Thank u for the fastest delivery
